Q & A with Neil Cassie - How Do You Measure Results?
Individual Results
Alignment
By gauging the degree to which the vision of the organisation is alive in its people
Interdependence
By mapping the transition from independent to interdependent working
Speed
By monitoring the speed by which the organisation transforms ideas into commercial assets
Accountability
By linking the personal development plan, role and responsibilities with the company's vision and strategic priorities
Unity
By the constant evaluation of the degree of transparency and trust present in leadership and operational management teams
Communication
By the volume and quality of cross functional, customer and stakeholder communication
Collective Results
By adapting the internal staff satisfaction study to incorporate the bench criteria of alignment, interdependence, speed, accountability, unity and communication and then tracking the shifts over time
Objective Results
By ensuring critical performance measures, tailored to each client's specific brief, are always built into each of the six stages of tcp's Pathway